F.A.Q. & ABOUT
Couture For All is a small business based near Orlando, and when I say small business I mean it's just me. Hi, I am Martha, the founder and owner of Couture For All. If you've placed an order or sent a message, it was me handling every part of it. I strive to be straightforward and sincere, I have built this business over the past 20 years. I love runway and fashion which is why I started Couture For All to help other find authentic items at a discount. If you need anything please let me know.
Q: Where are you located?
A: We are based near Orlando, FL
Q: Do you have a physical store location?
A: At this time we do not have a store that can be visited and we do not plan on opening one.
Q: I am in the Orlando area as well, can I pick up my item?
A: We are always happy to arrange for pick up, however items picked up in person will need to make a cash payment.
Q: What are your business hours?
A: Since we are an online store orders can be placed at any time. If you need assistance we will be available Monday through Friday from 11am till 7pm. In cases of urgency we will reply after hours but all other inquires will be answered during normal business hours.
Q: How can you confirm these items are authentic?
A: Everything is purchased from department stores and outlets when they are clearing out past seasons. All receipts are kept from these purchases. If you require a copy of a receipts please send an email to sales@coutureforall.com
Q: Can I pay with Credit Card?
A: Yes! We accept credit cards. Please note that I can only ship to the billing address on file with your credit card.
Q: Oops, I just paid but the address is wrong, what do I do?
A: Please contact us at sales@coutureforall.com
Q: Do I have to pay sales tax?
A: At this time sales tax will be charged for sales inside the state of Florida. The other 50 states will not be charged sales tax.
Q: I live outside the USA, can you ship to me?
A: Yes! Shipping is based on weight. Please contact us for cost. All items are shipped USPS Express Mail with tracking and insurance. Please note we only ship to confirmed addresses.